SHIPPING POLICY

Last Updated: August 2026

At Red Butterfly Sanctuary, we carefully prepare each order before it makes its way to you. Please review the following information regarding processing, shipping, tracking, and package protection.

Processing Time

Orders are generally processed within 3–5 business days after purchase.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

During holidays, special releases, promotions, or periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will communicate available updates.

U.S. Shipping

Red Butterfly Sanctuary currently ships within the United States only, including P.O. Boxes and APO addresses.

Available shipping methods and rates are displayed at checkout.

Free Shipping

Orders with a qualifying merchandise subtotal of $75 or more receive free standard U.S. shipping.

Any applicable taxes or other non-merchandise charges do not count toward the $75 minimum.

Tracking

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Order Changes & Cancellations

Requests to change or cancel an order must be submitted within 2 hours of purchase.

Because some orders may enter fulfillment shortly after being placed, submitting a request within the two-hour window does not guarantee that an order can be changed or canceled if fulfillment has already begun.

To request a change or cancellation, email help@rbsanctuary.com with your order number as soon as possible.

Once an order has shipped, it cannot be canceled or modified.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us immediately at help@rbsanctuary.com. We will make reasonable efforts to correct the address if fulfillment has not begun.

Red Butterfly Sanctuary cannot guarantee that an address can be changed once an order has entered fulfillment and cannot redirect an order after it has been shipped.

Optional ShipInsure Package Protection

Red Butterfly Sanctuary offers optional ShipInsure Package Protection for eligible orders.

ShipInsure provides coverage for qualifying packages that are lost, stolen, or damaged during transit, subject to ShipInsure’s current claims terms and eligibility requirements.

Package protection may be automatically added to your order. Customers who do not wish to purchase coverage may remove it before completing checkout.

The cost of package protection is calculated by ShipInsure and displayed with your order.

Protected Orders

Customers who purchase ShipInsure Package Protection should submit eligible shipping claims through ShipInsure.

ShipInsure manages qualifying claims according to its current claims policies and may request supporting information or documentation.

Claims generally must be submitted within 14 days after the package is marked delivered. Additional waiting periods and requirements may apply depending upon whether a shipment is delayed, lost, stolen, damaged, or marked delivered but cannot be located.

Approved claims may result in a replacement, refund, or other resolution according to the coverage and resolution available for the order.

Orders Without Package Protection

ShipInsure Package Protection is optional.

If package protection is declined, Red Butterfly Sanctuary will provide reasonable assistance with available carrier inquiries when a shipment issue occurs.

However, Red Butterfly Sanctuary cannot guarantee replacement or reimbursement for packages that are lost, stolen, or damaged during transit when ShipInsure Package Protection was declined.

Declining package protection does not affect your ability to contact Red Butterfly Sanctuary regarding an incorrect item, product defect, fulfillment error, or another issue for which Red Butterfly Sanctuary is responsible.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding areas.
• Check with members of your household.
• Check with neighbors when appropriate.
• Allow additional time when appropriate, as some carrier delivery scans may precede actual delivery.

Customers with ShipInsure Package Protection should follow ShipInsure’s claim procedures if the package remains missing.

Customers who declined package protection may contact help@rbsanctuary.com, and we will assist with available carrier inquiries. Replacement or reimbursement, however, is not guaranteed.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, holidays, service interruptions, or other circumstances outside Red Butterfly Sanctuary’s control.

Estimated delivery dates provided by carriers are estimates and are not guaranteed by Red Butterfly Sanctuary.

For questions regarding your shipment, contact help@rbsanctuary.com.