RETURN & EXCHANGE POLICY

Last Updated: August 2026

At Red Butterfly Sanctuary, we want you to feel confident about what you purchase and about contacting us when something genuinely isn’t right.

Final-Sale Items

Due to the nature of our products, waistbeads, books, and body adornment designed or intended to be worn underneath clothing or intimately against the body are final sale.

Final-sale items cannot be returned or exchanged because of preference, change of mind, or after they have been worn or used.

Please review product descriptions, measurements, colors, and other available product information carefully before placing your order.

Final Sale Does Not Mean “No Customer Service”

If there is a legitimate problem with your order, please contact us.

Final-sale status does not prevent Red Butterfly Sanctuary from addressing:

• An incorrect item sent by Red Butterfly Sanctuary
• A product that arrives with a manufacturing or workmanship defect
• A missing item from your order
• Another fulfillment error attributable to Red Butterfly Sanctuary

Reporting a Product or Order Problem

Please contact help@rbsanctuary.com within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the item and/or packaging when applicable

Please retain the item and its packaging while the issue is being reviewed.

After reviewing the information provided, Red Butterfly Sanctuary will determine an appropriate resolution, which may include repair, replacement, store credit, or refund depending upon the circumstances.

If Red Butterfly Sanctuary made an error with your order, you will not be charged additional shipping to correct our mistake.

Shipping Damage, Loss & Theft

Product defects and shipping damage are treated differently.

If an item was damaged during transit and the order included ShipInsure Package Protection, the customer should submit an eligible claim through ShipInsure.

ShipInsure also handles eligible claims involving protected packages that are lost or stolen.

If an item appears to have a manufacturing or workmanship defect rather than damage caused during shipping, contact Red Butterfly Sanctuary directly.

Incorrect Items

If Red Butterfly Sanctuary sends you an item different from the item ordered, contact help@rbsanctuary.com within 7 days of delivery.

Include your order number and photographs of the item received. Once verified, we will work with you to correct the order at no additional cost.

Order Changes & Cancellations

Requests to change or cancel an order must be submitted within 2 hours of purchase.

Because fulfillment may begin quickly, we cannot guarantee changes or cancellations once fulfillment has started, even when the request is submitted within that period.

Once an order has shipped, it cannot be canceled.

Contact

For questions about an order, product problem, return-policy issue, or RBS fulfillment error, contact:

help@rbsanctuary.com

We aim to respond to customer inquiries within 24 hours.