Return/Exchange Policy

Returns & Exchanges

At Red Butterfly Sanctuary, we take pride in the quality of our products and want you to be completely satisfied with your purchase. However, due to the intimate and personalized nature of waist beads and journals, we have the following return policy:

Waist Beads

  1. All Sales Are Final: For hygiene and customization reasons, all waist bead sales are final. We cannot accept returns or exchanges once the order has been placed.

  2. Defective or Damaged Items: If your waist beads arrive defective or damaged, please contact us within 7 days of receiving your order. We will work with you to either repair or replace the item. To process your request, please email us at help@rbsanctuary.com with your order number, a description of the issue, and clear photos of the defect or damage.

  3. Incorrect Orders: If you receive the wrong size or style, please contact us within 7 days of receiving your order. We will ensure the correct item is sent to you at no additional cost. Please email us at [your email] with your order number and details of the incorrect item.

Journals

  1. All Sales Are Final: Due to the personalized nature of our journals, all sales are final. We cannot accept returns or exchanges once the order has been placed.

  2. Defective or Damaged Items: If your journal arrives defective or damaged, please contact us within 7 days of receiving your order. We will work with you to either repair or replace the item. To process your request, please email us at [your email] with your order number, a description of the issue, and clear photos of the defect or damage.

  3. Incorrect Orders: If you receive the wrong journal or style, please contact us within 7 days of receiving your order. We will ensure the correct item is sent to you at no additional cost. Please email us at help@rbsanctuary.com with your order number and details of the incorrect item.

Important Notes

  • Contact Information: For any issues related to defective, damaged, or incorrect items, please contact our customer service team at help@rbsanctuary.com.
  • Response Time: We strive to respond to all return requests within 24 hours.
  • Shipping Costs: Red Butterfly Sanctuary will cover the shipping costs for sending a replacement item in cases of defective, damaged, or incorrect orders.

We appreciate your understanding and cooperation in helping us maintain a fair return policy while ensuring your satisfaction with our products.